The Grange Courtyard, Loughborough - Guest Reviews

The Grange Courtyard, Loughborough has received a satisfaction rating of 66.67% from guests who booked this hotel online via:

Read more detailed reviews of The Grange Courtyard, Loughborough here.

I cannot stress enough how annoyed I feel about the owner of this establishment. She was rude, abrupt and unpleasant on the telephone and in person. For a relatively expensive place to stay, it was only adequate. I take exception to having to "book" my "breakfast slot" when checking in, being informed of only two available times. This was for a Sunday following a wedding. In addition to this we were asked to inform them whether we would be drinking tea or coffee in advance! Breakfast itself was nothing particularly special and we were unable to sit with other people who had attended the same event, being seated at a table in the owner's living room with another family. The bedroom was booked for two adults, a toddler and infant and was too small for us all. The owner also offended other people staying that weekend. Do not stay here unless this treatment is acceptable to you.

We had booked two rooms and had agreed to arrive by 7.00pm on a Sunday night. Due to unforeseen circumstances, we arrived at 8.40pm. We had telephoned ahead to advise accordingly. The reception which we received was hostile, extremely rude, unprofessional and un-repeatable. We remained polite at all times. The buildings/rooms are exceptionally well presented and quaint, but the hospitality and breakfast service were the worst that we have ever experienced. We also personally witnessed other guests being treated in a less than professional manner. We should stress that we did not meet any staff apart from the Landlady. We will not be going back. Check other review sites such as "Information-Britain" and you will see similar reports to mine. I wish that I had read them before booking.