The hotel is in a peaceful and beautiful setting, unfortunately the staff let it down. I stayed for a weekend in the summer with some family and had a very friendly welcome but during the course of the stay I was disappointed in the service and manners of the staff. The en-suite facilities are basic and there was never any consistent hot water, this is the view shared by the rest of the family. I have since found other local hotels to have better service and facilities for less money, so will not be staying at Castell Malgwyn again.